Trusted by businesses aross the UK
Turn Every Conversation into Insight
Meet Circle AI Assist, your always-on analytics engine for voice and chat conversations. It’s designed for businesses that want to capture value from every call without adding burden to their team.
With Circle AI Assist you’re not just recording calls you’re unlocking what’s actually happening across your customer conversations. You’ll see transcripted words, summarised outcomes, mood and sentiment, coaching signals and risk-flags all in one streamlined interface.
Why it matters
If you’re handling calls or chats, you’re sitting on a goldmine of insight. But here’s the reality:
Many conversations go unreviewed, with no real feedback loop.
Trends slip through the cracks what your customers really feel or what issues are repeating.
Compliance and performance risks mount because you only sample a fraction of your calls.
Circle AI Assist changes that. It pulls in every interaction. It analyses tone, emotion, frequency of issues, and converts calls into actions. You get clarity, earlier interventions, better service, and reduced risk.
What Circle AI Assist actually does
Here’s what the engine delivers simple, impactful, and built for real business use:
Accurate
transcription
Every word of every call and chat captured. No more hunting through audio.
Call and chat summarisation
Get clear, digestible summaries of conversations saving hours of manual review.
Sentiment & emotion analysis
Understand not just what was said, but how it was said detect tone, customer mood, and team response.
Insight sharing and integration
Transcripts, summaries and insights feed straight into your CRM or business systems.
Automated quality checks & risk detection
Score performance, spot where service slips, flag compliance issues.
Trend-spotting and analytics
Monitor 100% of conversations, not just a sample. See what’s repeating, what’s growing, what needs action.
The benefit to you
With Circle AI Assist you can:
Turn every call into actionable data, no guessing, no missed insights.
Reduce risk and improve compliance by monitoring all interactions, not just some.
Give your team clarity and coaching tools, not just raw audio.
Improve customer satisfaction by identifying service issues early.
Save time - fewer hours spent replaying conversations; more time moving forward.
Scale insight without scaling staff.
Built to work the way you do
You don’t need to rip everything out or install a separate analytics team. Circle AI Assist fits into your operations:
Secure, cloud-based storage of every interaction, enterprise grade, GDPR-ready.
Role-based permissions, audit logs, deletion and retention policies to satisfy compliance.
Seamless integration with your CRM, communication platforms and workflows via APIs.
Fast search, retrieval and playback, find the right call or chat in seconds.
For companies that treat every conversation as an opportunity
If you’re a business where the phone rings, chats land, and every interaction matters — then Circle AI Assist is for you. You don’t need massive budgets or teams of data practitioners. You need an easy-to-use insight engine that works as hard as your team.
Your next-gen customer service isn’t just about answering calls. It’s about learning from them. Acting on them. Getting ahead of issues. Bringing clarity to your conversations.
With Circle AI Assist you get:
Every call recorded.
Every conversation understood.
Every insight delivered.
